Delivery methods, cost and lead time
How do we deliver products?
All sales through this website will be sent out via courier delivery networks.
Which couriers do we use?
We use various different courier companies dependent on the service and the size and weight of the consignment.
Do I need to be in to sign for the delivery?
Yes, somebody will need to be in to sign for the delivery. If there is nobody in at the address then the courier should leave a card to let you know they have been. The card will include contact information to your local courier depot and will also include a consignment number for you to re-arrange delivery. It is possible for us to leave a note for the courier to leave on the doorstep or in a cupboard but it is down to the discretion of each driver and the various courier depots as to whether or not they will do this.
How much does delivery cost?
We have a flat rate for delivery of £7.95+VAT per order. This is for our standard next day delivery service. All orders over the value of £74.99 pre VAT qualify for free of charge next day delivery(UK Mainland only).
How long does delivery take to arrive?
All orders placed by 12 midday will be sent via next working day delivery service. This means that the order should be delivered before 5pm the following working day. This service however is not guaranteed and Roofing Bits will not be held responsible for orders that are delivered late. Next day guaranteed service is available at a premium see below...
Do you offer any other timed delivery services?
We can offer many different courier delivery services including same day, next day guaranteed, next day before midday, etc. All of these services will come at a premium to our standard delivery charge. Should you wish to place an order with enhanced delivery service please contact us prior to placing the order and we will process the order either over the phone or via email.
Do you deliver abroad?
Yes we can deliver anywhere in the world. Please call or email us with your enquiry so that we can give you an accurate and competitive quotation.
Can I collect products from you?
Yes, you are welcome to collect from our warehouse and office premises in East Grinstead, West Sussex. Please see the About Us page for full address and opening hours.
What if my delivery address is outside the standard delivery area?
If your delivery address is Scottish Highlands or Island, Isle of Wight, Isle of Man etc then an additional delivery surcharge will apply as these harder to reach areas are more costly for us to send items to.
Can I upgrade my delivery service after already paying for my order?
If you have ordered and paid for a delivery online the order will automatically be processed with our standard next working day delivery service. We aim to book these with our courier within a few minutes of receiving the order but if you want to upgrade the delivery service then please call us immediately after placing your order online.
Can I track my order?
We are not currently set-up to offer real time order tracking. Your order should be with you by 5pm the following day. Due to the number of parcels on any given courier vehicle it is not possible for us to offer ETA’s. However if the time is approaching 5pm and you have still not received your order then please give us a call and we will check the order status to ensure there is not a problem with the dedicated vehicle it is being delivered on.
What if my item is out of stock or there is not enough to fulfill the whole order?
We hold large stock levels on all of our items listed as stock items so it is very rare that we cannot ship your complete order. However, if this situation does arise we will contact you straight away and discuss the option of either part shipping the order or waiting to ship it all at once.